Privacy Policy
Introduction
OSM Brothers Appliance Repair (“OSM Brothers,” “we,” “us,” or “our”) operates the website osmbrothers.com (the “Site”). We take the privacy of our website visitors and customers seriously. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information.
By using our Site, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect several types of information in connection with the operation of our Site and provision of our services.
Information You Provide Directly
When you contact us through our website’s contact form, call us, or otherwise reach out to request service, you may provide us with personal information such as:
- Your name
- Phone number
- Email address
- Street address or city/ZIP code
- Description of the appliance problem or service needed
- Preferred service date or time
This information is used solely to schedule, confirm, and provide appliance repair and installation services to you.
Information Collected Automatically
When you visit our Site, certain information may be collected automatically through standard web technologies, including:
- IP address
- Browser type and version
- Pages visited on our Site
- Time and date of your visit
- Referring website or search query
- Device type
This data is collected through cookies and similar tracking technologies and is used to improve the functionality of our Site and understand how visitors use it. We do not use this data to identify you personally.
Cookies
Our Site may use cookies, which are small data files stored on your device. Cookies help us understand how visitors navigate our Site and allow certain functionality to work properly. Most web browsers accept cookies by default, but you can adjust your browser settings to refuse cookies or notify you when a cookie is being set. Disabling cookies may affect certain features of the Site.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your service requests and schedule appointments
- To contact you regarding your scheduled service, including confirmations and reminders
- To follow up after service is completed
- To improve our website and customer experience
- To comply with applicable legal requirements
We do not sell, rent, or share your personal information with third parties for their marketing or advertising purposes.
Information Sharing
We do not sell your personal information. We may share your information in the following limited circumstances:
Service Providers
We may share information with trusted third-party service providers who assist in operating our Site or conducting our business (such as website hosting providers or communication tools), provided they agree to keep this information confidential and use it only for the purpose of providing services to us.
Legal Requirements
We may disclose your information if required to do so by law, or in response to a valid legal process, such as a court order or government demand.
Business Transfers
If OSM Brothers is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will provide notice before your personal information is transferred or becomes subject to a different privacy policy.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Service records may be retained for business and warranty purposes for a period consistent with our 90-day repair warranty and standard business record-keeping practices.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to applicable legal or business record-keeping requirements
- Opt out of any marketing communications
To exercise any of these rights, please contact us at:
OSM Brothers Appliance Repair
223 Deer Park Road, Dix Hills, NY 11746
Phone: 929-786-5544 | Email: osmbrothersinc@gmail.com
Children’s Privacy
Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to remove that information.
Third-Party Links
Our Site may contain links to third-party websites, such as social media platforms or Google Maps. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no transmission of data over the internet is completely secure, and we cannot guarantee the absolute security of your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Site following any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
OSM Brothers Appliance Repair
223 Deer Park Road, Dix Hills, NY 11746
Phone: 929-786-5544 | Email: osmbrothersinc@gmail.com