Terms of Use

Acceptance of Terms

By accessing or using the website osmbrothers.com (the “Site”) or engaging OSM Brothers Appliance Repair (“OSM Brothers,” “we,” “us,” or “our”) for appliance repair, installation, or maintenance services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use this Site or our services.

These Terms of Use apply to all visitors, users, and customers of the Site. We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the Site following any changes constitutes acceptance of the revised terms.

Use of the Site

You agree to use the Site only for lawful purposes and in a manner consistent with these Terms of Use and all applicable federal, state, and local laws and regulations.

You may not:

• Use the Site in any way that could damage, disable, or impair the Site or interfere with other users’ access
• Attempt to gain unauthorized access to any part of the Site, its servers, or any systems connected to the Site
• Use automated tools to scrape, collect, or extract content from the Site without our written permission
• Post or transmit any material that is unlawful, harmful, or otherwise objectionable

Services and Scheduling

OSM Brothers provides appliance repair, installation, maintenance, and dryer vent cleaning services for residential and commercial clients in Suffolk County and eastern Nassau County, New York.

Service requests submitted through the Site or by phone are subject to technician availability and geographic service area limitations. Submitting a service request does not constitute a confirmed appointment. Confirmation will be provided by our team directly.

Service calls are subject to a diagnostic fee. This fee is applied toward the total repair cost when the customer approves the repair. If the customer declines the repair after diagnosis, the diagnostic fee is due and payable for the technician’s time and service.

All repair services are subject to the 90-day limited warranty described below.

90-Day Repair Warranty

OSM Brothers provides a 90-day limited warranty on repair labor and replaced parts from the date of completed service. If the specific issue repaired recurs within 90 days, we will return and address the issue at no additional labor charge, subject to the following conditions:

• The warranty applies to the specific component or system that was repaired
• The warranty does not cover new or unrelated failures that arise after service
• The warranty is void if the appliance has been modified, improperly used, or subjected to conditions outside the manufacturer’s specifications after our service
• The warranty does not cover appliances that have been serviced by another party after our repair

This limited warranty is the exclusive remedy for warranty claims. OSM Brothers makes no other express warranties regarding repair services. All implied warranties are disclaimed to the maximum extent permitted by law.

Payment Terms

Payment for services is due at the time of service completion unless other arrangements are agreed upon in advance in writing. We accept standard payment methods as communicated at the time of service.

Prices for services are based on the diagnostic assessment and will be communicated to the customer before any repair work is performed. The customer’s approval of the quoted repair constitutes agreement to pay the quoted amount.

Intellectual Property

All content on the Site (including text, graphics, logos, images, and other materials) is the property of OSM Brothers Appliance Repair or its content suppliers and is protected by applicable copyright and intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise use the content of this Site for commercial purposes without our prior written permission.

Disclaimer of Warranties

The Site is provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, OSM Brothers disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Site will be available without interruption, error-free, or free of viruses or other harmful components. We make no warranty regarding the accuracy or completeness of information on the Site.

Limitation of Liability

To the fullest extent permitted by law, OSM Brothers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or our services, even if OSM Brothers has been advised of the possibility of such damages.

OSM Brothers’ total liability for any claim arising from the use of our services is limited to the amount paid by the customer for the specific service at issue.

Governing Law

These Terms of Use and any disputes arising from them are governed by the laws of the State of New York, without regard to conflict of law principles. Any legal action or proceeding related to these terms shall be brought exclusively in the state or federal courts located in Suffolk County, New York.

Service Area Limitations

OSM Brothers provides services in a defined geographic area covering Suffolk County and portions of Nassau County, New York. We reserve the right to decline service requests outside of our service area. Acceptance of a service request from any location does not constitute an ongoing obligation to service that location in the future.

Changes to These Terms

We reserve the right to modify these Terms of Use at any time. Changes become effective when posted to the Site. Your continued use of the Site after changes are posted constitutes your agreement to the revised terms.

Contact Us

If you have questions about these Terms of Use, please contact us:

OSM Brothers Appliance Repair
223 Deer Park Road, Dix Hills, NY 11746
Phone: 929-786-5544  |  Email: osmbrothersinc@gmail.com